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  1. Aloe Care Health
  2. General FAQs

General FAQs

These are Frequently Asked Questions regarding your Aloe Care Health products and experience.

Product Information

  • Mobile Companion
  • What is the difference in Caregiver Roles?
  • Mobile Companion Go
  • How do I setup the Mobile Companion
  • How long does the Mobile Companion take to charge?
  • Fall Sensor
See all 46 articles

Getting Started

  • Device Placement in the Home
  • Phone calls from Aloe Care Health
  • I Lost My Quick Start Guides. Help!
  • How do I set up the Aloe Care Mobile Application?
  • How do I turn the Care Button on?
  • Do I need to buy batteries?
See all 23 articles

Troubleshooting

  • How do I add Caregivers to my Care Circle? How do they activate their accounts?
  • I am setting up the Smart Hub. I downloaded the app, and tapped “Get Started” but I don’t have an activation code. What do I do?
  • Mobile Companion - Connectivity
  • Fall Sensor - Change timezone
  • Motion Sensor
  • iOS Setup Connection Issues (Bluetooth)
See all 20 articles
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