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  1. Aloe Care Health
  2. General FAQs

General FAQs

Frequently Asked Questions regarding your Aloe Care Health products and experience

Getting Started

  • I Lost My Quick Start Guides!
  • How do I set up the Aloe Care Mobile Application?
  • Do I need to buy batteries?
  • Do I need a wireless contract to connect?
  • Do I need to have in-home Wifi to connect?
  • How does Aloe Care’s Fall Sensor work?
See all 8 articles

Service Information

  • How do I add Caregivers to my Care Circle? How do they activate their accounts?
  • What is the difference in Caregiver Roles?
  • How do I cancel my Aloe Care Health Account and Services?
  • How do I delete my Caregiver account?
  • How do I setup the Mobile Companion
  • Phone calls from Aloe Care Health
See all 26 articles

Troubleshooting

  • How do I reset my password in the Aloe Care Health mobile app?
  • iOS Setup Connection Issues (Bluetooth)
  • My app says Devices are Offline. What does that mean?
  • How can I edit the older adult’s profile?
  • How do I add another Aloe Care product to my system?
  • How do I change the location of my device?
See all 11 articles

Partner Resources

  • Smart Hub - Power Off
  • Smart Hub - Installer Mode Setup
  • Setup Mode Troubleshooting
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