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Service Information

Frequently Asked Questions about Aloe Care.

  • How do I add Caregivers to my Care Circle? How do they activate their accounts?
  • What is the difference in Caregiver Roles?
  • How do I setup the Mobile Companion
  • Phone calls from Aloe Care Health
  • What is the Aloe Care Response Team?
  • Elevate Check-ins to Emergencies
  • Emergency Wake Words
  • Do Aloe Care devices work with multiple users?
  • How many people can I add to the Care Circle?
  • What is an Elevated Check-In Call? How do I elevate a Check-in Call?
  • What if we want more in-home protection down the line?
  • What does the Learning Mode do?
  • How do I request help on the Smart Hub in an Emergency?
  • What is the Essentials package?
  • The older adult receiving Aloe Care is not tech savvy. Will they actually use the Essentials package?
  • Can my Aloe Care Health system receive software updates?
  • Do the Aloe Care Health devices have echo cancellation?
  • What types of information can I see in my family app?
  • How does a Check-in call into the Aloe Care Smart Hub work?
  • Can I secure the Aloe Care Smart Hub to a table or a wall? How about my Fall Sensor or Motion Sensors?
  • Will Aloe Care recognize the voices of people who speak English as a second-language?
  • How do I know if my iOS or Android App is up to date?
  • How do Aloe Care Health products work?
  • Can Aloe Care devices withstand the elements: extreme heat, cold, rain, and snow?
  • Does an Aloe Care device require power cords to work?
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