Troubleshooting
Aloe Care troubleshooting help.
- How do I add Caregivers to my Care Circle? How do they activate their accounts?
- I am setting up the Smart Hub. I downloaded the app, and tapped “Get Started” but I don’t have an activation code. What do I do?
- Mobile Companion - Connectivity
- Fall Sensor - Change timezone
- Motion Sensor
- iOS Setup Connection Issues (Bluetooth)
- What to expect when resetting a Smart Hub
- How do I shutdown my Smart Hub?
- What do the different color light rings on the Smart Hub mean?
- My app says Devices are Offline. What does that mean?
- How can I switch the location of the Smart Hub?
- How do I connect the Care Button with the Smart Hub?
- How can I edit the older adult’s profile?
- How do I add another Aloe Care product to my system?
- How do I change the location of my device?
- How can I edit the older adult’s Health Card?
- How do I Test or Recalibrate my Fall Sensor?
- My Smart Fall Sensor seems to be stuck - it is not recognizing my WiFi network, and I can't seem to get it to connect. What should I do?
- Can my Aloe Care device run only on my home WiFi?
- Is there video with Aloe Care? If so, what is the video quality put out by Aloe Care devices?