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  1. Aloe Care Health
  2. Troubleshooting

Troubleshooting

Aloe Care troubleshooting help.

  • How do I add Caregivers to my Care Circle? How do they activate their accounts?
  • I am setting up the Smart Hub. I downloaded the app, and tapped “Get Started” but I don’t have an activation code. What do I do?
  • Fall Sensor - Change timezone
  • Motion Sensor
  • iOS Setup Connection Issues (Bluetooth)
  • What to expect when resetting a Smart Hub
  • How do I shutdown my Smart Hub?
  • What do the different color light rings on the Smart Hub mean?
  • My app says Devices are Offline. What does that mean?
  • How can I switch the location of the Smart Hub?
  • How do I connect the Care Button with the Smart Hub?
  • How can I edit the older adult’s profile?
  • How do I add another Aloe Care product to my system?
  • How do I change the location of my device?
  • How can I edit the older adult’s Health Card?
  • How do I Test or Recalibrate my Fall Sensor?
  • My Smart Fall Sensor seems to be stuck - it is not recognizing my WiFi network, and I can't seem to get it to connect. What should I do?
  • Can my Aloe Care device run only on my home WiFi?
  • Is there video with Aloe Care? If so, what is the video quality put out by Aloe Care devices?
Aloe Care Health