Product Information
Frequently Asked Questions about Aloe Care.
- Mobile Companion
- What is the difference in Caregiver Roles?
- How long does the Mobile Companion take to charge?
- Fall Sensor
- Care Button
- Entry Sensor
- Smart Hub
- Can I have more than one Smart Hub on my Aloe Care Health account?
- What should I do if I press the Care Button by mistake?
- What is captured in Aloe Care’s Air Quality sensors?
- What range does the Hub have when tracking motion/mobility?
- What are the buttons on my Smart Hub, and what do they do?
- How many people can I add to the Care Circle?
- What is an Elevated Check-In Call? How do I elevate a Check-in Call?
- What is the Battery Life of the Care Button?
- Who is the Essentials package for?
- What is the Smart Hub?
- What if we want more in-home protection down the line?
- How do I use the Smart Hub?
- What does the Learning Mode do?
- How far can I be with my Care Button to activate the Smart Hub?
- Is the Care Button water resistant?
- What if I break or lose my Care Button?
- Can I go outside with the Care Button?
- Is the Care Button big? Heavy?
- Can I wear the Care Button as a necklace and as a bracelet?
- What is the Care Button?
- Will the Hub work with a power outage? Does the Hub have a back-up battery? How long does it last?
- How do I request help on the Smart Hub in an Emergency?
- How big is the Smart Hub?