Caregivers can call the Smart Hub 2 through the Aloe Care Health app. From the app, tap the Check button on the home screen and select the Smart Hub 2 to begin a call. If emergency care appears necessary during the call, the caregiver can press the Emergency button in the app so an Aloe Care Response Team member can join the conversation.
Two-way call between you and your loved one directly through the device or phone number listed in the care recipient's profile.
Check-In from the Hub to the App:
When someone in the Care Circle, as identified in your Aloe Care Health app, initiates a check-in call to the Smart Hub 2, the hub will start ringing. The older adult has approximately five rings to either accept or reject the call. If there is no response after five rings, a two-way call will automatically be established between the caregiver and the older adult.
If the older adult wishes to accept a call from the caregiver before the end of the ringing cycle, they can do so by tapping the gray "✓" button located in the top left corner of the Smart Hub 2. To deny the call, the older adult can tap the gray “X” button in the bottom left corner of the hub. If the call is denied, the caregiver will receive a notification stating, “Check-in denied. Please try back later.”
Caregivers can end Check-In Calls by hanging up through the Aloe Care Health Mobile App. Care recipients can end a check-in call by pressing the "X" button on the Smart Hub 2.
Check-In from the App to the Hub:
The central purple checkmark icon initiates a live Check-In call through the Smart Hub 2 or the care recipient’s phone.
Once connected, caregivers can elevate the call to the Emergency Response Team if needed.
Elevated Check-In:
An elevated Check-In Call is a three-way call between the caregiver, older adult, and the Aloe Care Emergency Response Team. A regular check-in call needs to be established and connected before you can elevate the call to include the Response Team.
You can elevate a Check-In Call by clicking on the Emergency button located on the call screen in-app once a connection has been established between you and the older adult.