There are 2 ways that assistance can be requested using just the Smart Hub:
- Voice-Activated: Say, “Emergency” repeatedly until the voice assistance responds.
- Button-Activated: If unable to speak, press the Assistance button in the center of the Smart Hub.
For more detail about how you can request assistance, please see How do I request help on the Smart Hub in an Emergency?
Test the Assistant
Use the following script to let the Response Team know you’re running a test:
“Hi, this is [your name]. I was testing my Aloe Care Smart Hub. I do not need medical assistance.”
A Response Team expert will confirm your name and address before ending the call.
Check in with your loved one by initiating a Check-in call from the Aloe Care Health app into the Smart Hub.
Tap the checkmark icon at the bottom of the home screen and select the Smart Hub to start the Check-In. Once the call is complete, you can hang up in-app, which will automatically hang up on the Smart Hub as well.
Tip: After a Check-In, add a note to provide a status update to other caregivers about how the independent adult is doing.
If you are still having issues, please visit our Support Page.
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