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How do I set up the Mobile Companion?
To get started, you simply unpack the Mobile Companion box, lay the items on a table, and follow the steps below:
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Assemble the power cord, plug, and charging station. For easy charging, place the charging station on a flat surface in a convenient area, such as an entryway or bedside table.
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Once plugged into an outlet, the charging station light will turn on. TIP Do not plug into an outlet controlled by a wall switch as it could cause power interruptions.
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Insert your Mobile Companion on the charging station so that it connects to the gold contacts.
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Firmly press button 1 on the side of the device. After a few minutes, you will hear the “Welcome” activation voice prompt. When prompted, press the SOS button and follow the device prompts to activate your device. If there are any issues or errors, the device will tell you what to do next. TIP: If you hear a device error that it cannot connect, try going outside or near a window.
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Once activated, you will hear a chime followed by a voice prompt, “Your device has successfully connected to the network and set-up is now complete.” TIP: After successful activation, your device will give you the option to listen to a device walk-through. We suggest listening to this to get to know your new Mobile Companion.
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Please allow the device to charge for 2-3 hours before your first use, then charge daily for best performance.
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Once charged, the device is ready to use! Attach an accessory, such as the included lanyard or belt clip, so that the Mobile Companion is close by when you need it.
You can also now download and open the Aloe Care Health mobile application and login if you're the caregiver.
Sometimes setup can be tricky. Reach out if you’re experiencing difficulties or have product-related questions. Our customer support team is happy to help.
1-888-ALOECARE (1-888-256-3227)