When the Mobile Companion detects a fall event, you'll hear the following:
"A fall has been detected. Press the help button to cancel."
The Mobile Companion arrives with automatic fall detect defaulted to ON. You may turn OFF fall detection in your app by tapping on the Mobile Companion in Device Management and changing its sensitivity settings by pressing ‘Fall Detection’ (pictured below). Please note: it can take up to 5 minutes for your new settings to update on this device.
TIP: Fall detection works best when worn around your neck on the provided lanyard.*
*Fall detection does not detect 100% of falls. If able, users should always push the help button when they need help. Fall events are automatically confirmed unless canceled. For best results, wear your device on the lanyard.