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  1. Aloe Care Health
  2. FAQs

FAQs

These are Frequently Asked Questions regarding your Aloe Care Health products and experience.

Product Information

  • What is the difference in Caregiver Roles?
  • Mobile Companion
  • Fall Sensor
  • Care Button
  • Entry Sensor
  • Smart Hub
See all 43 articles

Getting Started

  • Device Placement in the Home
  • I Lost My Quick Start Guides. Help!
  • How do I set up the Aloe Care Mobile Application?
  • How do I turn the Care Button on?
  • Do I need to buy batteries?
  • Do I need a wireless contract to connect?
See all 22 articles

Troubleshooting

  • How do I add Caregivers to my Care Circle? How do they activate their accounts?
  • I am setting up the Smart Hub. I downloaded the app, and tapped “Get Started” but I don’t have an activation code. What do I do?
  • Motion Sensor
  • iOS Setup Connection Issues (Bluetooth)
  • What to expect when resetting a Smart Hub
  • How do I shutdown my Smart Hub?
See all 18 articles
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