Requesting assistance is easy:
- Press the black, Aloe Care Assistance button in the center of the Smart Hub. This will establish a connection with a professional agent, unless the Cancel button - the gray button on the bottom left marked by the X symbol - is pressed. You will know you are being transferred to an agent when you hear: “Connecting you to the Aloe Care Response team. Please wait.”
- Alternatively, you can say the word “Emergency” repeatedly until you hear the chime. Once activated, say "Emergency" to confirm the need for assistance, or "Cancel" to stop the voice assistant. After canceling, you can say "Call my family" to notify Caregivers that you'd like to speak with them.
Tip: For the best response, speak slowly and pause in-between repeating the wakeword "Emergency."
Note, proximity to your Smart Hub may impact results.
These are the different methods a 2-way call can be established with a professional agent through the Smart Hub.