Status Light Modes
Understand the various light modes and what they mean.
Blinking Green: On
The light blinks green every 30 seconds to indicate the device is on, and the battery level is healthy.
Blinking Blue: Low battery
The light blinks blue and will announce low battery voice messages.
Blinking Red: The light blinks red after pressing the Help button or while testing the device.
Charge Your Device
Understand the various light modes for charging and what they mean.
Solid Blue: Charging
Solid Green: Fully Charged
Tip: While this device has excellent battery life, for best results, we recommend charging it daily.
Run a Test
Run a test to familiarize yourself with your new device.
- Press and hold down the Shield button on the side of the device.
- After a chime, listen for the battery status message.
- Press and hold the Help button to connect to the test center.
Tip: The status light blinks red during the test.
If you are still having issues, please visit our Support Page.